multichannel connect
careers
all access

Policy

TW Cable Extends a Phone ‘Lifeline’ in New York State

Eligible Homes to Receive a Monthly Credit of $9.25 Per Month on Residential Phone Service 7/09/2013 8:43 AM Eastern

Time Warner Cable has launched a pilot Lifeline residential phone program in New York state that will grant monthly credits to qualifying households.  

TWC said eligible customers can apply for the discount starting today, and has launched a Web page dedicated to the program that includes a pre-screening questionnaire and application forms. According to the Federal Communications Commission, the Lifeline program, which is supported by the federal Universal Service Fund, provides an average discount of $9.25 per month. TWC’s Lifeline program will provide a credit of $9.25 per month to eligible individuals and households in New York. TWC 

To be eligible for Lifeline, the consumer must get residential phone service from the MSO and participate in a government-assistance program, such as Medicaid or Food Stamps, or meet other income eligibility requirements. Qualifying customers receive the credit for one year, after which they must verify their continued eligibility.

Lifeline allows consumers the opportunity to get a monthly discount, so that they can access and experience Time Warner Cable’s Home Phone services and features,” said Jeff Lindsay, Time Warner Cable’s group vice president and general manager for phone, in a statement. “Home Phone is still a vital communications tool. By offering the Lifeline credit, our Home Phone service is even more affordable for current and new customers who want to stay connected and in touch with loved ones.”

Time Warner Cable said it is launching Lifeline as a “pilot program” in New York, and has plans to roll it out in all markets at a later date.

Time Warner Cable serves the following areas of New York: Albany/Capital Region; Buffalo; Central New York; Hudson Valley (Orange, Sullivan, Ulster Counties and parts of Dutchess, Greene and Delaware Counties); Rochester; four New York City boroughs (Manhattan, Queens, Staten Island and western Brooklyn); and Mount Vernon.

Time Warner Cable ended the first quarter of 2013 with 4.98 million residential phone customers.

September