TWC Blames Video Processing Gear For Temporary Loss of Super Bowl SD Feed

Tech Issue Knocked Out TWC’s Standard-Def Feed Of KTTV For About An Hour During Super Bowl Blowout 2/03/2014 8:23 AM Eastern

Time Warner Cable said an issue with video processing equipment was the culprit behind a temporary loss of the cable’s operator’s standard-definition Fox (KTTV)  feed in Los Angeles that caused a batch of viewers in southern California to miss about an hour of Sunday's Super Bowl between the Seattle Seahawks and the Denver Broncos.

The interruption occurred at about 4:45 p.m. Pacific Time during a commercial break during the second quarter of the game, and came back at about 5:56 p.m., The Los Angeles Times reported.  The interruption did not affect TWC’s HD feed of KTTV or Fox Deportes, Fox's Spanish-language network.

“Throughout tonight’s Super Bowl telecast, our HD signal remained intact, so most Time Warner Cable viewers were unaffected by a technical issue that caused a loss of our SD signal in Southern California,” TWC said in a statement. “Our engineers resolved the issue as quickly as possible, and we sincerely apologize for the inconvenience this caused our customers.”

It was not immediately clear if TWC will be on the hook for any advertising make-goods as a result of the brief outage, which caused some viewers to miss the half-time show with Bruno Mars and the Red Hot Chili Peppers, and part of the third quarter. By the time TWC’s SD feed in the Los Angeles area was restored, the Seahawks had the game well in hand, prevailing 43-8.

TWC’s standard-definition TV subscribers with broadband service weren’t without other options. They still had access to Fox’s free live streams of the Super Bowl matchup on PC browsers and on iPads via the Fox Sports Go app.