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Cable Operators

In Their Words

8/27/2012 12:01 AM Eastern

“I think my grandfather [James
M. Cox] would be very proud and
amazed by all the things that we
do at Cox Communications that
he didn’t even know would exist.
I’m very thankful that we got into
this business. It’s been a great 50
years and the opportunities for
future growth remain plentiful.”

JAMES C. KENNEDY, CHAIRMAN, COX
ENTERPRISES INC.

“In most respects, Cox comes
from a culture of independent
thought. Customers come first
with Cox. They have a perspective
of ownership in a business it toils
in. They understand the ecosystem
in which they operate. It has
always been a company with extraordinary
leadership. Pat Esser,
and Jim Robbins before him, are
and were thoughtful leaders with a
delicate touch in the marketplace. They punch above their
weight class as tough negotiators but when they come to
the table, it’s always well-thought out, well-structured and
has everyone’s best interest in mind.”

SEAN BRATCHES, EVP, SALES AND MARKETING, ESPN

“Everyone in the industry
gets it today, but Jim Robbins
[Cox’s president until
his retirement in 2005] was
the first to say that customer
service was going to
be the cable industry’s big
differentiator, and he was
right.”

JANA HENTHORN,
SVP OF ACADEMIC AND
INDUSTRY OUTREACH,
THE CABLE CENTER

“Cox is, quite simply, a
company to admire. In
every way, Cox exemplifies
the highest in quality and
integrity: in their vision, their
operations, their management
and perhaps most
importantly, in their people.
They not only excel at what
they do, they do it with unwavering
integrity.”

JOSH SAPAN,
CEO, AMC NETWORKS

“Cox is
a company
that
has been
built on
a legacy
where taking
care of
employees
is just the
right thing
to do and is central to the bottom
line. We know that organizations
that are gender-diverse tend to be
more profitable and Cox proved
that as well. When we do the PAR
survey and we see that diversity
works, the biggest issue in terms
of that success is top-down leadership
— not just in theory, but in
practice. Cox’s leadership exemplifies
that in every way.”

MARIA BRENNAN, CEO, WOMEN IN
CABLE & TELECOMMUNICATIONS

“When you sit
across the table
with someone who
takes a professional,
pragmatic approach
to negotiations, you
tend to behave the
same way. I never
raised my voice to
Jim [Robbins] or
Pat [Esser] during a
negotiation and I can’t say that about everyone.
That’s not to say negotiations can’t be
tough. But they listen and try to understand
both sides of an issue and they are creative
in finding solutions to problems. They are
open to experimenting and trying new things
and that has been a good learning experience
for us both. They are open to trying
new things and experimenting with their
partners to come up with the best business
model for everyone involved.”

ANDY HELLER, VICE CHAIRMAN, TURNER
BROADCASTING SYSTEM

“Companies like Cox Communications
are the reason that cable
is such a great industry to be part
of. Cox is a great family-owned
company that has long been a
leader in providing best-in-class
services and support to its customers
and employees. I’m not
only familiar with Cox from my
time here at NCTA, but as chairman
of the FCC. I’ve personally
witnessed how they conduct business and couldn’t be
more thrilled that they are celebrating 50 years in cable.
Congratulations to Pat Esser and the entire Cox team.”

MICHAEL POWELL, CEO,
NATIONAL CABLE & TELECOMMUNICATIONS ASSOCIATION

“For Cox, it’s always been about
how they treat people. Their
commitment to their customers
and employees is legendary. It’s
the little things that help keep
their staff happy. They make their
lives just a little easier, which
makes doing their jobs easier.
And for years, Cox was the
only company that conducted
customer research. Their branding
campaigns are in CTAM’s Hall of Fame. They took
marketing to another level.”

CHAR BEALES, PRESIDENT, CABLE & TELECOMMUNICATIONS
ASSOCIATION FOR MARKETING

“Cox Communications has
led a lot of the growth the
industry sees today. They
invested in and thought
differently about customer
service and didn’t have a lot
of support for a long time.
But they proved they could
do what they promised and
their customers liked it. Their
formula became a path the
whole industry has followed.
It’s a great company with
great people, values and
integrity. You shake hands
with Pat [Essser, Cox’s CEO]
and you know you don’t
need to do anything else.”

DAVID ZASLAV, CEO,
DISCOVERY COMMUNICATIONS

September