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Cable Operators

Cox Telephony Takes J.D. Power Honors

7/21/2004 3:18 AM Eastern

Cox Communications Inc. said it came in first for the second consecutive year in J.D. Power and Associates’ residential local-telephone customer-satisfaction survey for the Western United States.

Cox also said J.D. Power ranked it highest in customer satisfaction for its nationwide 2004 residential long-distance telephone-service poll.

The local-phone service survey rated customer service, billing, performance and reliability, company image, cost of service and offerings and promotions.

Cox said it scored 50 points higher than its closest competitor.

September