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Cox Restores Email Service

Outage Affected Residential Customers in East Coast, Midwest Markets 12/17/2012 3:35 AM Eastern

Cox Communications said it had restored email access to all customers as of 6:30 a.m. Eastern Monday, after technicians worked through the weekend to recover from a storage failure that knocked the service offline for residential subscribers on the East Coast and in the Midwest.

Email service for users in those areas stopped functioning at about 5 p.m. Eastern on Dec. 14. The cause was a problem with the storage platform that supports Cox residential email service in its Midwest and East Coast regions, according to the MSO.

According to the operator, all messages that have been received since Friday are queued and will be delivered to customers on a “rolling basis.” The queued emails will arrive gradually and may not be delivered in chronological order, Cox said.

“Now that service is restored we are moving forward with replacing email storage platform equipment and implementing measures to prevent a reoccurrence of these issues,” Cox said in a statement. “We will remain intensely focused on this effort until all queued email messages are successfully delivered.”

Cox had restored email service to 55% of affected customers as of 11 p.m. Eastern on Sunday.

Irate customers took to Twitter, Facebook and Cox’s own customer-service forums to express their frustration over the outage.

“We deeply regret the impact this outage has had on our customers and truly appreciate their patience as all Cox resources continue to be focused on this restoration effort,” Cox said Monday.

September